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APPOINTMENTS 

IT IS POSSIBLE THAT YOUR PROBLEM COULD BE DEALT WITH BY TALKING TO THE DOCTOR OR A TRIAGE NURSE ON THE TELEPHONE SO PLEASE MENTION THIS WHEN YOU SPEAK TO THE RECEPTIONIST.   PLEASE HELP BY DISCUSSING YOUR PROBLEM WITH THEM.

IF YOU ARE CALLING BECAUSE OF BACK OR JOINT PAIN PLEASE LET THE RECEPTIONIST KNOW. THE DUTY DOCTOR WILL CALL YOU BACK TO DISCUSS YOUR SYMPTOMS AND DECIDE IF AN INITIAL ASSESSMENT WITH THE PHYSIOTHERAPIST IS THE BEST COURSE OF ACTION.  THANK YOU.THE DOCTORS

WHY DOES THE RECEPTIONIST NEED TO ASK WHAT'S WRONG WITH ME?

Reception information 

 

Prescriptions Charges and Exemptions

You can get free NHS prescriptions if, at the time the prescription is dispensed, you:

  • are 60 or over
  • are under 16
  • are 16-18 and in full-time education
  • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)  
  • have a specified medical condition and have a valid medical exemption certificate (MedEx)
  • have a continuing physical disability that prevents you from going out without help from another person and have a valid MedEx
  • hold a valid war pension exemption certificate and the prescription is for your accepted disability
  • are an NHS inpatient

You are also entitled to free prescriptions if you or your partner (including civil partners) are named on, or are entitled to, an NHS tax credit exemption certificate or a valid HC2 certificate (full help with health costs), or you receive either:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance, or  
  • Pension Credit Guarantee Credit 
  • Universal Credit and meet the criteria

 Find out more about the NHS Low Income Scheme (LIS).


 
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